dbb66 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by dbb66 ("dbb66", "we", "us", "our") and applies to all personal data collected from users ("you", "Player") of the dbb66 online casino and sportsbook platform accessible at dbb66.net (the "Platform").

dbb66 is committed to protecting the privacy and security of your personal information. This Policy explains what data we collect, the purposes for which we use it, the legal bases on which we rely, how long we retain it, who we may share it with, and the rights available to you in respect of your personal data.

By registering for a dbb66 account and using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the dbb66 Platform. This Policy should be read together with the dbb66 Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

2.1 Registration Data. When you create a dbb66 account, we collect: your full legal name, date of birth, residential address, email address, and username. This information is required to create and maintain your account and to comply with age verification and know-your-customer (KYC) obligations.

2.2 Identity Verification Data. To satisfy anti-money laundering (AML) and responsible gaming compliance requirements, dbb66 may request copies of government-issued identity documents (such as a Malaysian IC or passport), proof of address, and proof of payment method ownership. Documents submitted for KYC purposes are processed securely and retained only for the duration required by applicable law.

2.3 Financial Data. dbb66 records details of all deposits, withdrawals, wagers, and bonus transactions associated with your account. We do not store full payment card numbers. For e-wallet and bank transfer transactions, we retain the minimum payment reference data necessary to process and audit transactions.

2.4 Technical Data. When you access the dbb66 Platform, we automatically collect: your IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URL. This data is used for security monitoring, fraud prevention, and Platform performance analysis.

2.5 Communications Data. Records of your communications with dbb66 customer support — including live chat transcripts, emails, and support ticket history — are retained to assist with query resolution and service improvement.

2.6 Responsible Gaming Data. Where you activate responsible gaming tools such as deposit limits, cool-off periods, or self-exclusion, dbb66 records these preferences to ensure they are enforced accurately and consistently across all dbb66 access points.

3. How dbb66 Uses Your Personal Data

dbb66 uses the personal data we collect for the following purposes:

• Account creation and management: To register your dbb66 account, maintain your profile, and authenticate your identity at login.
• Service delivery: To process deposits and withdrawals, record your gaming activity, calculate and credit winnings, and apply bonuses in accordance with promotional terms.
• Legal and regulatory compliance: To conduct KYC identity verification, comply with AML obligations, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.
• Fraud prevention and security: To detect and investigate suspicious activity, prevent unauthorised account access, and protect the integrity of the dbb66 Platform.
• Responsible gaming: To identify indicators of problem gambling behaviour, apply player-requested limits and exclusions, and fulfil our obligations under applicable responsible gaming frameworks.
• Platform improvement: To analyse aggregated usage data, identify technical issues, test new features, and improve the overall performance and user experience of the dbb66 Platform.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Marketing communications: Where you have provided consent, to send you promotional offers, bonus notifications, and updates about dbb66 products and services. You may withdraw this consent at any time.

4. Legal Basis for Processing

dbb66 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the dbb66 service in accordance with our Terms & Conditions, including account management, transaction processing, and game operation.
• Legal obligation: Processing required to comply with applicable AML, KYC, age verification, and other regulatory requirements binding on dbb66 as a licensed gaming operator.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming compliance, and Platform improvement, where such processing does not override your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

5.1 Service Providers. dbb66 shares personal data with trusted third-party service providers who assist in delivering the Platform, including payment processors, KYC verification providers, game software providers, and cloud hosting infrastructure. All such providers are contractually bound to process data only in accordance with dbb66's instructions and applicable data protection law.

5.2 Regulatory and Law Enforcement Authorities. dbb66 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. dbb66 will notify affected players of such disclosures where legally permitted to do so.

5.3 No Sale of Data. dbb66 does not sell, rent, exchange, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is not a product at dbb66.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the dbb66 business, personal data held by dbb66 may be transferred to the successor entity. Players will be notified of any such transfer and the privacy practices applicable going forward.

6. Data Retention

dbb66 retains your personal data for as long as your account remains active and for such additional periods as required by applicable law or regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five years following account closure to satisfy AML record-keeping obligations.
• KYC identity documents are retained for the period mandated by applicable anti-money laundering legislation.
• Customer support records are retained for three years following resolution of the relevant interaction.
• Technical and usage logs are retained for up to 24 months for security and fraud investigation purposes, after which they are deleted or anonymised.
• Self-exclusion and responsible gaming records are retained for the duration of the exclusion period plus a minimum of five years, to prevent re-registration during the exclusion period.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with dbb66's data disposal procedures.

7. Cookies and Tracking Technologies

The dbb66 Platform uses cookies and similar tracking technologies to ensure proper Platform functionality, remember your preferences, and analyse usage patterns. The types of cookies used by dbb66 include:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options. Disabling these may affect your experience on the dbb66 Platform.
• Analytical cookies: Used to collect aggregated, anonymised data on how players interact with the dbb66 Platform. This helps us identify areas for improvement. No personally identifiable information is included in analytical data.

You may manage non-essential cookie preferences through your browser settings. Instructions for doing so vary by browser and are available in your browser's help documentation. Note that disabling certain cookies may affect the functionality of the dbb66 Platform.

8. Data Security

dbb66 implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dbb66 Platform.
• Encrypted storage for sensitive data including identity documents and financial records.
• Access controls limiting internal data access to personnel with a legitimate operational need.
• Regular security assessments and penetration testing of Platform infrastructure.
• Automated monitoring for suspicious login activity, unusual transaction patterns, and potential data breaches.

Notwithstanding these measures, no method of electronic transmission or storage is 100% secure. dbb66 cannot guarantee the absolute security of data transmitted over the internet. Players are encouraged to use strong, unique passwords for their dbb66 account and to notify us immediately of any suspected unauthorised access.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data dbb66 holds about you:

• Right of access: To request a copy of the personal data dbb66 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where dbb66 no longer has a lawful basis to retain it, subject to legal and regulatory retention obligations.
• Right to restriction: To request that dbb66 restrict processing of your personal data in certain circumstances.
• Right to data portability: To receive a copy of your personal data in a structured, machine-readable format where processing is based on your consent or a contract.
• Right to withdraw consent: To withdraw consent to marketing communications at any time, without affecting the lawfulness of prior processing based on that consent.
• Right to object: To object to processing based on dbb66's legitimate interests, subject to those interests being overridden by your rights in the circumstances.

To exercise any of these rights, please contact dbb66 customer support. We will respond to all valid requests within 30 days. We may need to verify your identity before processing a request. Certain rights are subject to limitations where dbb66 is required to retain data to comply with legal or regulatory obligations.

10. Children and Minors

The dbb66 Platform is strictly for adults aged 21 years and over. dbb66 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, delete all related personal data, and retain a record sufficient to prevent future re-registration. If you believe a minor has registered on the dbb66 Platform, please contact our support team immediately at [email protected].

11. Third-Party Links

The dbb66 Platform may contain references to game providers, payment processors, and other third parties whose own privacy practices govern the data they collect. dbb66 is not responsible for the privacy practices of third-party services. When you interact with a third-party service — for example, when completing a Touch n Go eWallet or Maybank transaction — you do so subject to that third party's privacy policy. dbb66 encourages you to review the privacy policies of any third-party services you use in connection with the Platform.

12. Changes to This Privacy Policy

dbb66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform functionality, or applicable legal requirements. Where changes are material, dbb66 will notify registered players by email to the address registered to their account and by posting a notice on the Platform prior to the changes taking effect. The date at the top of this Policy reflects the date of the most recent revision. Your continued use of the dbb66 Platform following notification of changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by dbb66, please contact our customer support team. Our data protection contact is available at: [email protected]

dbb66 will acknowledge all privacy-related enquiries within two business days and will aim to resolve matters fully within 30 calendar days of receipt of all information required to process your request. For account-specific queries, please include your registered username in all correspondence to facilitate faster resolution.